Sofia, Bulgaria

Our client offers AI-powered SaaS solutions to optimize electricity sales and efficiently manage renewable portfolios. Their innovative software empowers green energy players to automate power trading decisions, enabling them to become active market participants and maximize returns while managing risk efficiently.

The company has been founded on the belief that a green energy economy can be both sustainable and competitive and they are driven to make a change in the sector by accelerating technology.

They are active across Europe and is partnering with Europe’s leading energy service companies, independent renewable energy producers and large industries, among others.

Recently they closed their latest investment round with Encavis AG, one of the leading independent power producers (IPP), listed on the MDAX of Deutsche Börse AG. That strategic investment opened new opportunities for them by giving them an exposure to pan-European platforms, industry expertise and access to new markets.

Role summary:

At our SaaS company, building strong, long-term relationships with our customers is at the heart of our business, and the Business Operations team is key to delivering this value.

As an Energy Trading Software Customer Success Manager, your industry expertise will be essential in forging strong partnerships with our international clients.

Your guidance and support will help customers maximize the potential of our product, enabling them to meet their business goals and drive success.

Your role will involve developing tailored success plans, and providing ongoing business support to help clients optimize their operations and achieve enhanced market performance.

In your capacity as Energy Trading Customer Success Manager, you will work closely with our Product and Development Team to ensure that our product and services continuously meet the evolving needs of our customers while offering your expert insights to guide future development.

If you are a driven and talented individual ready to make an impact in the renewable energy industry through digital innovation, they want you on their team. Looking forward to receiving your application.

Essential responsibilities:

• ​Lead the client journey after onboarding through to sustainable operations, acting as the central point of contact representing the companys business
• Proactively identifying opportunities to enhance the customer experience and working closely with Business Operations and Technical Teams to implement improvements
• Conduct regular business reviews with clients, preparing detailed reports to ensure a seamless and optimized customer experience
• Lead business analysis to identify areas for improvement in trading performance, coordinating with Data Science, Risk Managers, and Market Analysts to design and
• implement enhanced commercial strategies and risk frameworks
• Stay involved in onboarding and implementation of the company's SaaS platform, working closely with the Product Team to support client training and successful platform integration
• Support the expansion to future markets by the assessment of the required specifications on the product level
• Contribute to the overall product development with market expertise
• Actively participate in new functionalities development by providing business/functional requirements and feedback from customers to Product team
• Participate actively in new feature development and release by providing the voice of the customer and energy domain expertise

​How would you hit the ground running in this role?

• 2-5 years of relevant experience in enterprise software companies for business clients
• Practical experience in energy markets or energy trading will be considered a strong advantage
• Good knowledge about energy power markets and commercialization of renewables will be considered a strong advantage
• Good technical orientation in enterprise software landscape, no deeply technical knowledge required, but candidates should have a a general understanding of how the various components work (eg. dataflows, API integrations, new functionality developments etc.)
• Good communication and presentation skills
• Good organizational, prioritization skills and time management abilities
• Excellent command of English (both spoken and written), additional language would be an advantage
• Self-drivenness, proactive mindset and collaborative spirit

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For more details, let's talk at martin@cadabra.bg

(Recruitment License № 2709/ 17.01.2019)