Technical Support Engineer


Sofia, Bulgaria


Our client is on a mission to help forward-thinking brands of all sizes accelerate their growth through exceptional customer experience. 

They are rapidly growing and need a Technical Support Engineer, who likes to investigate, is eager to learn, knows how to work in a high-pressure environment, and has a strong sense of responsibility.

 

Main Responsibilities:

  • Provide first-level technical support and preliminary investigation for Enterprise customers' issues and service requests.
  • Troubleshoot issues via chat, email, and phone.
  • Drive resolution of cases, including identification of root cause and issue resolution.
  • Provide interface between Support, Customer Success, and Tier 2 teams.
  • Help build and retain the technical support knowledge base and training materials.

​Experience required:

  • Minimum of 1 year of technical support experience.
  • Knowledgeable in technologies such as HTML and CSS.
  • Basic knowledge in SQL.
  • Fluent verbal and written English is a must.
  • Ability to self-manage time and prioritize tasks accordingly.
  • Be a service-oriented person.

Benefits:

  • 25 days paid vacation with add-ons for loyalty.
  • Additional health insurance package.
  • Food vouchers.
  • A fixed monthly budget for social benefits through Re:Benefit.
  • E-learning portals and knowledge-sharing sessions.
  • Company-backed Hackathons, Tech conferences, workshops events, etc. 
  • Regular team-building and celebrations in and outside the country.
  • Stocked kitchen and bar.

...and many more if you're up to it..

​Let's talk whenever at angela@cadabra.bg

(No. 2709 from 17.01.2019)