Responsibilities:
- 3rd Level support for different Bank information systems
- Incident Management - timely and effective resolution of reported Incidents related with applications (servers, services, schedules and jobs etc.)
- Problem Management – supporting root cause analysis for recurring incidents or incidents with high severity
- Vendor related communication for all operative issues required escalation
- Ensure availability and performance KPIs are met or exceeded for all supported systems
- Applications maintenance – configurations, parameterization, batch scripts, products definition, data & log retention policies, statistical and monitoring reports processing
- Applications support, maintenance and monitoring activities automation and optimization
- Change & Release Management – Involved in the planning and execution of normal, standart, critical and emergency changes in all environments. Keeping the test environments in a consistent state
Requirements:
- Experience in second/third level support for satellite (non-core) bank applications
- Experience with Oracle and MS SQL databases, and good knowledge of SQL and PL/SQL
- Good knowledge of Windows Operating Systems (Windows Server 2008 R2 and 2012)
- Internet technologies and Web servers basic knowledge
- Knowledge of Bank Information Systems modules is an advantage – products, accounts, clients, statements, payments, loans, deposits, cards
- Bachelor or Master degree in Informatics, Science, or Engineering
- Good analytic skills
- Min 2 years of IT background
- Past experience on a similar position is an advantage
- Ability to work in a team
- Ability to communicate in English (written and verbal)
- Willingness to work in a dynamic environment
For more details, let's talk at siana@cadabra.bg
(License No. 2709 valid from 17.01.2019)
